Agentes conversacionais educacionais e administrativos baseados em inteligência artificial em Ambientes Virtuais de Aprendizagem (AVAS/LMS)
uma Revisão Sistemática da Literatura
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Agentes conversacionais, Inteligência Artificial, Ambientes Virtuais de AprendizagemResumo
O objetivo desta Revisão Sistemática de Literatura é analisar as tendências sobre agentes conversacionais educacionais e administrativos baseados em Inteligência Artificial integrados a Ambientes Virtuais de Aprendizagem/Learning Management System (LMS). A revisão descreve as soluções existentes e examina as evidências empíricas de efetividade. Metodologicamente, o estudo aplicou as diretrizes PRISMA 2020 a 42 estudos selecionados a partir de 234 registros recuperados em sete bases (2022-2026). Os estudos mostram uma mudança clara de chatbots baseados em regras para sistemas com Large Language Models (LLM) e Retrieval-Augmented Generation (RAG). A maior parte é composta por pilotos com amostras pequenas, voltados sobretudo a tutoria, feedback, suporte administrativo e engajamento. Há resultados favoráveis quanto à efetividade, mas a heterogeneidade metodológica e a falta de estudos longitudinais limitam a generalização.
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Copyright (c) 2026 Leonardo Braga Guimarães, Vinicius Delfino Silva, Vanessa Battestin, Rutinelli da Penha Fávero
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